Below is a collection of some of our most frequently asked questions. If you have any question, inquiry, request concerning our products and services, please feel free to call or email us. We will respond to you as soonest as we can.
Q. How to place order?
A. Please provide us with the following information upon ordering by emailing to us(click on 'contact us').
3. Event Details
4. Order Items
5. Collection method (Self collection/ Delivery)
Q: Is there a minimum order requirement?
A: No, there is no minimum order requirement. However, there is a delivery fee of $35 if amount order is less than $150.
Q: Do the prices include removal of the decoration?
No, removal of decor is not included. A quote can be provided if this service is required
Q: How long in advance should I place my order?
A: In order to allow enough time to work together on the details of your order, we recommend that all orders are to be booked at least 1 week in advance. Reservations are subject to delivery slot availability at the time the order is placed.
Q: I don't know what to order, can you help me figure it out?
A: Absolutely! We will require certain information eg what is your event / theme and the purpose of the decoration. Whether you are trying to attract attention to a focal point, or going for an overall ambiance. We can help by suggesting packages and decoration alternatives that match your goals with your specific budget in mind.
3. Placing an order
Please contact us for our availability directly. An order is not confirmed until an invoice has been sent.
Q: Can I cancel my order?
A: Yes, you can cancel your order before it is delivered.
Q. How to do payment?
A. Cash or Cheque upon delivery, Bank Transfer / Internet Banking
Exchange and Refund
Items sold are non-exchangeable and non-refundable except for items received with defects. Partyz will replace the arrangement for defected items without any cost. Seasonal merchandise and items sold as special buys or clearance are not subject to return. Partyz will not be responsible for any balloons burst after you take over unless it's items with defects.
Collection / Delivery
Q: Is there a delivery charge?
A" Yes, a delivery fee of $35 if amount order is less than $150.
There is an additional surcharge of $55 for early deliveries before 8pm - 8am.
Q: Can I come in to pick up balloons?
A: Yes, however by appointment only.
Limitations of Liability
Colours may vary from those depicted due to the effect of the scanning/photography process as well as the variation in individual monitors. Henceforth, we cannot take responsibility for such differences.
Q:What is your opening hour?
A: We open every day from Monday to Sunday including Public Holiday
Q:Is GST Included ?
All prices are Nett. No GST charges.
Copyright © 2011 Partyz. All rights reserved.
Q: How long does your balloon last?
A: Our 12" latex balloon generally last from 6-10 hours and our 18" foil balloon last for 1-3 days.
Q: Can I pick up helium latex balloons a day before the party?
A. The answer is NO. You have to pick up your helium latex balloons best 2-3 hrs before your party.
Q: 5. Why does my balloon look deflated when I bring them in the air-conditioned places? A: Helium expand and contract a lot faster than air thus when it is brought to a cool place, the balloons may appear deflated. Do not worry when it happens as when you bring it out to a hotter area, it'll expand and go back to it's normal inflated state.
Q: Can Mylar/Foil balloons be re-inflated?
A: Yes, but it will not last for as long as the first inflation. It also depends on the condition of the balloon.